Customer Service Training

8th July 2026

Participants learnt the importance of exceptional customer care, how to create positive customer experiences, and how emotional intelligence strengthens loyalty and advocacy. The programme builds confidence in handling telephone interactions professionally, using effective etiquette, voice and manner, and understanding the key stages of a call. It closes with practical communication skills and a personal action plan to apply Customer Experience Excellence in their role.

Above Pictured L-R; Back row L-R: Brendan O’ Connor, Adam Leahy, Darragh Heffernan & Enda Ryan. Front row L-R:Stephan Lysaght, Mary Ryan & Geraldine Ryan.

Boosting Sales with Visual Merchandising

10th July 2026

A group of staff took part in a “Boosting Sales with Visual Merchandising” course. Which included topics such as understanding the customer journey, mastering store layout, sightlines, colour use and key display principles. The afternoon focused on practical shop-floor exercises, where staff re-merchandised stock, created product groupings and applied colour techniques to strengthen visual impact across the store.

Pictured L-R; Back row: Finbarr Ryan, Adam Leahy & Jack Airton. Front row: Eimear Spain, Enda Ryan & Geraldine Ryan.

Retail Security and Loss Prevention Training

21st July 2026

Some of our staff recently took part on this course which will enable them to strengthen their understanding of retail loss, shoplifting, fraud indicators, theft risks and the security measures that protect our stores. The session covered conflict resolution, risk assessment and the importance of accurate reporting. We commend everyone who took part.

Pictured L-R; Back row: Adam Leahy & Dan Ryan. Front row: Brendan O Connor, Thomas Morrissey, Stephan Lysaght and Derek Patterson.